ATM Language Translation: Making ATMs Accessible in 80 Languages

ATM Language Translation – Discover how Lingmo implemented their AI-Powered translation software to translate ATMs demands into multiple languages.

Making ATMs accessible in 80 languages

By Gemma Giuliano
Head of Marketing, Lingmo International

ATM Translation

With more people living aboard, immigrants settling in a new countries and tourists travelling to international destinations, our multilingual world needs to cater for different languages and localise content. No matter what language you speak and in what country you are in, you will probably need to access an ATM to withdraw cash but can you be guaranteed the ATM you go to will have language options allowing you to select your native language to perform a transaction?

Would you feel comfortable using an ATM in a foreign language? Would you be confident withdrawing cash if you couldn’t understand the instructions and had to stumble your way through the menu options in hope you pressed the correct button to receive your funds? Currently, with ATMs having the ability to allows customers to do a multitude of banking functions, wouldn’t having the ability to perform banking transactions in your own native language be huge value add?

Multilingual ATMs

ATM’s are widespread throughout the globe and are in many locations for residents and tourists to access. Trying to ascertain which ATMs should be equipped with certain languages choices would be difficult and would no doubt need to be upgraded frequently because of ebb and flow of people movement around the world. What is probable is that ATMs need to offer their services in multiple languages and making them accessible in most languages will be essential.

Therefore, instead of banks choosing a location they believe have a multilingual presence, Lingmo’s software can be embedded into all ATM’s, making them all offer 80 text languages and 29 voice languages. Just because an ATM is put in Sydney, Australia, doesn’t necessarily mean the languages on offer should be limited to English and Chinese because they are the most commonly spoken languages in the region, or in the US, Spanish and English, but instead displaying all languages puts the ball in the customer’s court.

One thing is true, an ATM should be accessible by anyone without discriminating language and location. Machines that are equipped to converse with customers in their native language will define the bank, provide a point of difference and improve the bank’s ROI.

80 Text languages for all ATMs

With digital AI-translation, Banks don’t need to fathom out which primary languages their customers are going speak or who is going to visit their country and what languages they will probably converse in – that would be hard given there are so many variables. Instead of relying on what the native spoken language is in an area or which country tourists visited from in the past, our AI software allows customers to choose their native language on the ATM without being required to choose a limited pre-determined language selection. This will improve user experience, build trust and confidence and increase engagement. Therefore, financial institutions need not be limited to where they can put an ATM because Lingmo offers a broad range of languages to cater for 80% of the world’s languages.

ATM’s that converse in your customers native language

Our AI translation can perform Realtime translations into 80 languages allowing text to be translated on-screen instantly. Our software is trained and customised to recognise financial services terminology and detects industry specific financial focus keywords and vocabulary. Leveraging IBM Watson on IBM cloud, our automated translations are highly accurate, 97% in fact and contextually translate the entire paragraph, not literal word for word translations resulting in a better translation. With continuous training the AI becomes smarter the more it is used.

So, you may be asking how it works? After the customer has chosen their desired language, all text on the screen will change to their preferred language allowing the customer to have a seamless experience and an easier way to use the ATM rather than losing confidence in the service.

Adding speech translation to ATMs

ATMs usually offer visually impaired customers an option to listen to the menu instructions as an alternative to reading the text on screen. With the audio in place, language translations can easily be added allowing customers the ability to hear instructions in their own native dialect. Our translation software covers the most common 29 languages in speech and once customers are guided to select their preferred language, the instructions are heard in that language. This means, an ATM with our translation software can be used anywhere in the globe because all 29 languages are accessible no matter where they are located.

Making AI Translation accessible in all ATMs

Regardless if you’re a large International bank with ATMs across the globe or a boutique bank located in a tourist destination or with a high multilingual population, you can benefit greatly from using AI Translation software to make your ATMs accessible to customers in up to 80 languages. Instead of making customers struggle and become frustrated when trying to decipher unfamiliar languages, financial institutions can add our translation API to their application that puts the customer first and gives them a better banking experience.

Keep your customers satisfaction a priority – contact Lingmo to enquire about our voice and text translation APIs for ATMs.

Using AI to make Live Chat Multilingual

Read about Lingmo’s latest innovation and how business can benefit from our AI multilingual customer support solution.

Discover how this Australian startup leveraged AI to create a multilingual customer service software for Live Chat platforms.

Using AI to make Live Chat Multilingual

Using AI to make Live Chat Multilingual

Expand into international markets by using AI-Powered live chat plugin on your website. It translates chat conversations into your customers language in Realtime.

International businesses loose customers each day because they cannot communicate in their native language. Unfortunately, it is a comment we hear all too often from the customers we work with.  According to recent statistics, 1.66 billion people worldwide purchased goods online in 2017 worth an estimated USD 2.3 trillion and with projections set to reach USD 4.48 trillion by 2021 it highlights that internet shopping is one of the most popular actives to do online.  Traditionally live chat agents are not multilingual and are unable to provide chat with foreign speaking customers in their native language.  This is not an ideal situation for either party. To overcome this challenge, we have launched an AI-powered live chat agent that converses in multiple languages.

Multilingual Customer Service Representatives

Our Talk2You Chat software is an AI-Powered live chat agent that speaks 80 languages allowing customers and business representatives to speak in their individual native language together.  It enables businesses a way to liaise to foreign speaking customers.

The way Talk2You Chat works is by the customer clicking the live chat pop up box on their business’s website and selecting their language. The live agent is alerted and can start typing in their own native language. The customer will read the text message response in their own native language and so on until communication ends. Essentially both parties can communicate between any of the 80 languages, for example you could have a Hindi speaking customer service representative and a Spanish speaking customer that can converse without even knowing the software is translating their chat. The AI-powered live agent is part of our Talk2You platform that was rolled out earlier this year on our smartwatch Time2Translate and as an App that can be purchased for iOS and Android smart devices. Powered by IBM Watson Artificial Intelligence, the chat conversation text is analysed and translated contextually into the recipient’s language alleviating the challenge of any language barriers.

Customers First

This technology is supporting customer service representatives to become global communicators which in turn enables customers to feel appreciated, heard and understood plus allows enterprises to reach new customers and retain existing customers. It puts customer at the centre of business operations.

Customised Solution

Understanding your business terminology is incredibly important, we are able to train the system to recognise your business terminology and key words. For example, a travel booking system would require specific details about bookings and use travel jargon that the AI can be trained to recognise. Our software translates conversations contextually rather than in literal word for word translation, so the impact of the conversation is not lost.

Make that Change

We are changing the way global businesses converse with their customers online and are bringing this service to customer centric industries such as retailers, e-commence, aviation, hotels and travel.  Early adopters are rapidly recognising the huge benefit this technology is having on their business and bottom line.

AI powered technology is entering new heights and our translation technology is giving enterprises a new way to liaise with foreign speaking customers. Our live chat agent can speak 80 of the world’s most popular languages today bridging the gap of communication, imagine what it can do for your business tomorrow?

Are you wanting to expand your customer base and global footprint?

Contact us today to see a demo and learn more about how our customised Talk2You Live Chat software can assist you to grow your customer satisfaction and global footprint easily.

For more information visit our website

Using AI to make Live Chat Multilingual