Using AI to make Live Chat Multilingual

Read about Lingmo’s latest innovation and how business can benefit from our AI multilingual customer support solution.

Discover how this Australian startup leveraged AI to create a multilingual customer service software for Live Chat platforms.

Using AI to make Live Chat Multilingual

Using AI to make Live Chat Multilingual

Expand into international markets by using AI-Powered live chat plugin on your website. It translates chat conversations into your customers language in Realtime.

International businesses loose customers each day because they cannot communicate in their native language. Unfortunately, it is a comment we hear all too often from the customers we work with.  According to recent statistics, 1.66 billion people worldwide purchased goods online in 2017 worth an estimated USD 2.3 trillion and with projections set to reach USD 4.48 trillion by 2021 it highlights that internet shopping is one of the most popular actives to do online.  Traditionally live chat agents are not multilingual and are unable to provide chat with foreign speaking customers in their native language.  This is not an ideal situation for either party. To overcome this challenge, we have launched an AI-powered live chat agent that converses in multiple languages.

Multilingual Customer Service Representatives

Our Talk2You Chat software is an AI-Powered live chat agent that speaks 80 languages allowing customers and business representatives to speak in their individual native language together.  It enables businesses a way to liaise to foreign speaking customers.

The way Talk2You Chat works is by the customer clicking the live chat pop up box on their business’s website and selecting their language. The live agent is alerted and can start typing in their own native language. The customer will read the text message response in their own native language and so on until communication ends. Essentially both parties can communicate between any of the 80 languages, for example you could have a Hindi speaking customer service representative and a Spanish speaking customer that can converse without even knowing the software is translating their chat. The AI-powered live agent is part of our Talk2You platform that was rolled out earlier this year on our smartwatch Time2Translate and as an App that can be purchased for iOS and Android smart devices. Powered by IBM Watson Artificial Intelligence, the chat conversation text is analysed and translated contextually into the recipient’s language alleviating the challenge of any language barriers.

Customers First

This technology is supporting customer service representatives to become global communicators which in turn enables customers to feel appreciated, heard and understood plus allows enterprises to reach new customers and retain existing customers. It puts customer at the centre of business operations.

Customised Solution

Understanding your business terminology is incredibly important, we are able to train the system to recognise your business terminology and key words. For example, a travel booking system would require specific details about bookings and use travel jargon that the AI can be trained to recognise. Our software translates conversations contextually rather than in literal word for word translation, so the impact of the conversation is not lost.

Make that Change

We are changing the way global businesses converse with their customers online and are bringing this service to customer centric industries such as retailers, e-commence, aviation, hotels and travel.  Early adopters are rapidly recognising the huge benefit this technology is having on their business and bottom line.

AI powered technology is entering new heights and our translation technology is giving enterprises a new way to liaise with foreign speaking customers. Our live chat agent can speak 80 of the world’s most popular languages today bridging the gap of communication, imagine what it can do for your business tomorrow?

Are you wanting to expand your customer base and global footprint?

Contact us today to see a demo and learn more about how our customised Talk2You Live Chat software can assist you to grow your customer satisfaction and global footprint easily.

For more information visit our website

Using AI to make Live Chat Multilingual